Frequently Asked Questions
Is every piece really handmade?
Yes — every piece is hand-shaped and hand-set from 925 sterling silver or gold-plated silver, with genuine labradorite. Read the full story on our About Me page.
Why does the stone colour vary between photos and the real thing?
Labradorite naturally shifts colour depending on the angle and light — blue, green, gold, or violet. It's a genuine optical property of the stone, so the exact flash you get is one-of-a-kind.
How do I find my ring size?
Check our Ring Size Guide for a conversion chart and an at-home measuring method. We currently make rings from US size 7 to 12.
What metals do you use?
925 sterling silver, and gold-plated 925 silver. Full details are listed on each product page.
How do I look after my jewellery?
See our Care Instructions page — the short version: keep it dry, take it off before swimming or showering, and store pieces separately.
Where do you ship, and how much does it cost?
We ship worldwide for a flat $15 AUD, arriving in 5–15 business days depending on destination. Full details on our Shipping page.
What's your returns policy?
Unworn pieces can be returned for exchange or store credit within 14 days of delivery. See our full Returns & Exchanges policy.
How do I get in touch?
Email us any time at veldtjewellery@outlook.com — we read and reply to every message ourselves.